Privacy Policy

Our brokerage and the insurance industry have a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal legislation, we’ve further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your personal information. You can be assured that we’ll only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.

Personal Information Collected

Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including:

  • Basic information such as your name, address, telephone and fax numbers, e-mail address, birth date and marital status.
  • Claims history
  • Credit and past payment records
  • Driver’s record
  • Details about your property such as the value of your home and its contents
  • Medical information such as any condition that may affect the operation of a vehicle
  • Employment information

We may obtain this information from:

  • You
  • Insurance companies
  • Other insurance brokers or agents
  • Credit organizations
  • Motor vehicle and driver licensing authorities
  • Financial institutions
  • Medical professionals

Why do we collect personal information?

When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:

  • Enable us to acquire or renew an insurance policy for you;
  • Assist you and assess your ongoing needs for insurance;
  • Assess your need for other products, such as financial products, and to offer them to you;
  • Ensure your information is accurate and up-to-date; and
  • Protect us both against error or fraud.

Who do we disclose your personal information to?

For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:

How we protect your personal information.

In order to protect your personal information and right to privacy, we will:

Privacy Internet Communication

As the privacy of communication over the Internet cannot be guaranteed, we do not assume any responsibility for any harm, loss, or damage that might occur by the sending of personal and confidential information.


In using this site, you signify your consent to our privacy policy. If you are not in agreement, please do not use the site. We reserve the right, at our discretion, to update, change, modify, add, or remove this policy from time to time, as appropriate. Should we make changes, we will publish these on the site in a timely fashion.

Please do not hesitate to contact our Privacy Officer should you have any questions.

Our Privacy Officers may be contacted as follows:

John Bastow

Russ Bastow Insurance Broker Limited

68 Church Street S. Ajax, L1S 6B3

phone 905-231-2017

fax 905-427-3039

Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information which is under our control, and may be given access to, and challenge the accuracy and completeness of that information.


Our role as your Insurance Broker is to provide you with the best insurance value that combines coverage, service and price. We also provide personalized service that includes professional advice, claims support and client advocacy.

In order for us to maintain strong relationship with quality insurers we work with each to provide the type of business they desire. All of the insurance companies that we conduct business with recognize our efforts through a Contingent Commission contract. Payment of this Contingent Commission depends on a combination of growth, profitability, volume, retention and increased services that we provide on behalf of the insurer. It is based on our entire portfolio of business with that insurer and not on individual policies. Contingent Commission is not guaranteed. On occasions, insurance companies may also invite us to an invitation only sales convention.

Our disclosure commitments are made in the best interest of consumers. We encourage you to also consult the commitments made by the insurance industry and individual companies by consulting their web sites.

    • Insurance companies
    • Other insurance brokers or agents
    • Credit organizations
    • Professionals working with us such as adjusters or lawyers
    • Financial institutions. For example, the organization that carries your mortgage.
    • Not collect, use or disclose your personal information for any purpose other than those that we identify to you.
    • Keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law.
    • Maintain your personal information in as accurate, complete and up-to-date a form as possible.
    • Safeguard your personal information to the best of our ability.
    • Respond to any request you may make to access or correct the personal information we hold about you.
    • Obtain the appropriate consent from you for the collection, use or disclosure of your personal information.
Russ Bastow Insurance
68 Church Street S.
Ajax, Ontario L1S 6B3
Tel: 905-231-2017 / 1-866-227-8691
Fax: 905-427-3039